Information & Help

Payment Guide

1. What payment methods does Dressesmallau accept?

We accept Credit, Debit Card and American Express. You will find the payment methods options in the checkout page.

2. How to pay with credit card?

Just choose "credit/debit card" option when you place order

Then you will be redirected to the page where you can input your card information!

3. How do I know if I have been charged for my items?

If your payment status changes to "processing”, that means you have paid us successfully already! We will then confirm your payment and begin processing your order right away.

In some cases, PayPal or credit/debit card payments may take up to 24 hours to confirm (when you receive an email entitled "You have successfully placed an order...", that means your payment has been confirmed).

4. What should I do if I can’t pay successfully?

Here are the reasons for your payment failure:

1) Incorrect card information (card number, name, expiration date .etc) or the card has been expired
2) Insufficient funds in credit/Debit card
3) The card you use is in bank blacklist because of chargeback history. It has been declined
4) High risk transactions. The transaction failed to pass the an-fraud system of the bank, the bank declined it for the protection of the merchant.

If you failed to pay the order, please make sure there is sufficient balance in your bank card. If everything is okay in your side, please contact the card issuer to check it!

Note: Some failure may be caused by net connection or browser version. Please try it again or change a browser to finish your payment!

Know more about it, please send an email to service@dressesmallau.co ,We will get back to your inquires within 24 hours!